Management of IT Services
Overall, professionals agree that management of IT services constitutes the design, management, delivery and enhancement in the manner in which information technology (IT) is used in any organization. IT service management aims at having the right personnel, processes and technology in place. The contents are central for any organization to make an impact in the market or industry. Different models come into play when delivering IT service management.
COBIT is one of the most common frameworks applied in IT service management. Blue Fox Group is one of IT service management providers that relies on COBIT. Courtesy of this model, Blue Fox Group has managed IT services Phoenix for long. Blue Fox Group uses the framework to develop, execute, manage and improve governance of information technology. It extends the same services to include management practices. Since it is published in IT governance Institute as well as Information Systems Audit, acquiring its license is easier. The Control Association also approves its usage.
IT service management also accepts the Microsoft Operations framework. The framework brings together 23 documents developed sequentially. They offer guidelines to professionals in the IT sector. Areas of concern are creation, execution, cost effectiveness and efficient management services. IT service management considers these areas fundamental. They are resource materials for MOF and Information Technology Infrastructure Library (ITIL) guidelines. Blue Fox Group that has managed IT services Phoenix comprehends their value. Blue Fox Group controls everything starting with conception of the idea through to replacement of retirement.
Six-Sigma model also applies in IT service management. Development of the model by Motorola was subsequent to Microsoft. The model applies in setting high targets to be achieved. Collection and analysis of data are part of the highly set targets. Their value comes in ensuring that organizations cut costs in IT service management. ISO 2000 is the other model that applies in IT management services. It is accepted universally as the basic standard highlighting standards for IT service management. ISO 2000 was an invention of the British Standards Institutions. The framework lends support to other modes including Microsoft.
The other form of model is the Open Group Architecture Framework. It revolves around organizing and governing technology implementation . With this model, software technology is handled well. The open group continuously manages TOGAF several years after inventing it. The Open Group that manages TOGAF is a registered independent association operating within the larger information technology sector. The list of frameworks that apply when managing services in IT is the Information Technology Infrastructure Library (ITIL). No one disputes with the fact that, it serves the business world effectively. It is reasonable for those in the business world to align their business objectives with the type of technology that will help them attain their business targets. Of all its brands, ITIL v3 is the most common in IT service management.